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X-WR-CALDESC:Events for MCANWO
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231011T120000
DTEND;TZID=UTC:20231011T140000
DTSTAMP:20260424T194050
CREATED:20230714T142522Z
LAST-MODIFIED:20230714T142522Z
UID:110819-1697025600-1697032800@mcanwo.org
SUMMARY:Change Order Bootcamp
DESCRIPTION:CHANGE ORDER BOOTCAMP WITH TROY AICHELE\nThis course teaches the different types of changes that occur on a project\, and how to handle them properly: \n\nChange Order Management Methods\, SOPs (Standard Operating Procedures)\, Documentation\, Risk Management and Notification Strategies\nTypes of Change Order Impacts and Productivity Correction Factors\nSequential Steps and Best Practices in Identifying\, Pricing and Selling Change Orders\n\n\n\n\n\nRecommended Audience: \nConstruction Managers \nProject Managers | APMs \nForeman \nField Leadership \nOCILB – 2.0
URL:https://mcanwo.org/event/change-order-bootcamp/
LOCATION:Virtual
CATEGORIES:Contractor Education,MCA Training
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231012T160000
DTEND;TZID=UTC:20231012T180000
DTSTAMP:20260424T194050
CREATED:20230720T185056Z
LAST-MODIFIED:20230720T185056Z
UID:110841-1697126400-1697133600@mcanwo.org
SUMMARY:Apprentice Meet & Greet
DESCRIPTION:
URL:https://mcanwo.org/event/apprentice-meet-greet/
LOCATION:MCA of NW Ohio
CATEGORIES:Meetings / Events,Contractor Education
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231018T113000
DTEND;TZID=UTC:20231018T130000
DTSTAMP:20260424T194050
CREATED:20230710T164607Z
LAST-MODIFIED:20230711T140315Z
UID:110808-1697628600-1697634000@mcanwo.org
SUMMARY:MCA Membership Meeting
DESCRIPTION:
URL:https://mcanwo.org/event/mca-membership-meeting-3/
LOCATION:MCA of NW Ohio
CATEGORIES:Meetings / Events,Contractor Education
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231031T090000
DTEND;TZID=UTC:20231031T110000
DTSTAMP:20260424T194050
CREATED:20221228T210150Z
LAST-MODIFIED:20230116T135914Z
UID:110394-1698742800-1698750000@mcanwo.org
SUMMARY:Learn to Manage Customer Hostility
DESCRIPTION:Course Description \nSteve was raised in the mechanical contracting industry and spent over 15 years managing home warranty repairs. He discovered the sooner a problem can be moved to resolution and kept out of the hands of management\, rating services and/or lawyers\, the sooner contractors can move on to service the next customer. His experience and time spent in the field of HVAC work prepared him to be an effective trainer. \nSteve’s course will start with a dramatic\, real-life scenario to provide the audience with a picture of the mindset of the customer. Next\, he will introduce four classic stages of anger and outline what how to address each. \nThe four stages of anger include: \n\nCalm – No resolution needed.\nAnnoyed – Need resolution.\nFrustrated – The customer is asking for the company to bend\, provide more than what is normal.\nFurious – The customer wants to see the company suffer and they do not care how much money and time they must exhaust to get it.  This is caused by an egregious lack of concern on the company’s part.\n\nRealistically\, any person in a company who is answering a phone\, email\, instant message or greeting someone in person needs to understand that customers are classified at level two where stress has already escalated enough to begin communicating with your business. \nEveryone\, including customers\, can move through the four stages of anger. Steve will demonstrate this using many situations to address circumstances leading to each level of anger and verbal tools to seek a resolution. He will teach techniques on how to deal with customers\, provide service technicians and staff with the tools to better deal with each other so no one feels marginalized.
URL:https://mcanwo.org/event/learn-to-manage-customer-hostility/
LOCATION:MCA of NW Ohio
CATEGORIES:Contractor Education,MCA Training
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